Frequently Asked Questions
What should we budget for our trip?

A realistic budget is key to a smooth planning experience—and it’s something we’ll need to know before getting started.

Because our itineraries are crafted with exclusive relationships and negotiated rates, we do not provide line-item pricing. Instead, we’ve created a budgeting guide for our top 10 destinations to help you plan with confidence. You can get that here.

How much is the travel design and management fee?

Our planning and management fee starts at $500 for a complete itinerary and may vary based on trip complexity, number of travelers, and timing.

What does the travel design and management fee cover?

Your fee includes:

  • A fully customized itinerary tailored to your preferences
  • Coordination and booking of all trip components
  • Professional management of your journey from start to finish

Plus, you’ll enjoy exclusive rates and special amenities at our partner hotels and suppliers worldwide.
Our team is available during business hours for planning, and while traveling, you’ll have 24/7 support in most destinations.

Do you book vacation rentals?

Yes! We work with a hand-selected network of trusted villa and residential rentals, not consumer sites like Airbnb or VRBO.
Every property—whether a ski chalet in Vail or a charming Paris apartment—is carefully vetted, and we stand by the quality of each one.

Can I use points when booking with you?

We do not book accommodations using hotel or Amex points, but flight points and miles are always welcome.

What is the cancellation policy?

All cancellations, credits, and refunds are determined by the travel suppliers, not Videre Travel. We act as your agent to coordinate with these suppliers.

  • All cancellations must be submitted in writing.
  • Your Travel Advisor will provide supplier-specific policies at booking. If none are provided, assume the booking is non-refundable.

We strongly recommend travel insurance to protect your investment.

Can I purchase travel insurance through Videre?

Yes! Travel insurance is highly recommended to safeguard your trip and your family’s well-being.

  • You’ll be offered insurance at booking.
  • If declined, you acknowledge the financial risks of traveling without coverage.
  • Standard policies may not cover pandemics or government actions—“Cancel for Any Reason” add-ons are required for these events.

Insurance is not included in our trip pricing.